Frequently Asked Questions


What Are Your Delivery Timeframes?

Delivery usually takes 2-3 business days if the given address is within Victoria, 3-5 business days if within NSW, ACT, QLD and SA, 7-10 business days if within WA and NT.

Do You Provide Live Tracking Number?

Yes, you can track your order by clicking on this link Track Your Order. The tracking ID number may take up to 1 business day to become active as it require the courier company to update their system.

How Much Does Delivery Cost?

Delivery costs vary depending on the location and the size of the goods ordered. You can find the exact delivery cost in the checkout, before placing your order.


What Payment Methods Are Accepted?

We accept Pay Now Pay Later process via LaytitudePay. We also accept Visa, MasterCard, American Express process through Stripe. All Payments are process securely on our merchant gateway which is fully complaint with industry payment standard.

Is Buying On Safe?

Our website employs the latest in Secure Sockets Layer technology. Typically, SSL is used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of ecommerce website.

Order & Retunrs

Do You Deliver To P.O. Boxes?

We are sorry we don't delivery to PO Box.

Are There Benefits To Registering With

When you create an Account with us, you'll benefit from discount when we send out coupon code via email. Having registered an account, you can Log in and your registered details automatically appear in the Checkout form.

Do I Need An Account To Place An Order?

There is no need to register on our website in order to purchase. Simply, add products to the shopping carts and provide your delivery address.

How Do I Track My Order?

Please go to Track Your Order page to see instructions. Alternatively, please send your inquiries via email, we will be glad to provide your tracking number through email.

How Can I Return a Product?

If you’d like to return the product, please email us first and our friendly customer service team will provide you the return authorisation number (RMA). We do not accept any return without the return authorisation number issue by us. For more information about return and refund, please see our Warranty & Return Policy.
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