Yodie.com.au generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind.

Warranty Claims:

ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:

  • Order Number
  • Manual with missing parts indicated (if applicable)
  • Images/Video clearly showing fault (if applicable)
  • Images/Video clearly showing goods in the original packaging (if applicable)
  • Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails. 

Faulty or Damaged in Transit Products:

  • Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and what the customer would prefer in the way of compensation or replacement parts/product.
  • We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product. 

Missing or Damaged Parts under 12-month warranty:

  • If a single part is missing or damaged, please specify using the instruction manual of what part they are missing or is damaged and the quantity needed. Where possible, mark the part in the manual and send us pictures of it.
  • Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available.
  • Dispatch of spare parts from our warehouse can take up to 2 working days.
  • If no spare part is available, we will provide an alternative resolution in line with Australian Consumer Law

Delivery Delays:

For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 2 working days. If there is no update in 2 working days we will provide a resolution inform of a replacement or a refund.

NOTE: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

 Before you return an Item

If you'd like to return the product, please email us first and our friendly customer service team will provide you the return authorisation number (RMA). We do not accept any return without the return authorisation number issue by us. 

Faulty items

We provide spare parts for minor issues. For major issues, we collect the item for repair. If the item can’t be repaired, we will provide a replacement for the item.

If you wish to return a faulty/damaged item, please email us at info@yodie.com.au

Returns and Refund Procedure:

Refund will be issued back to the original payments was made by you.  Example if payment was made by PayPal- refund back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned.

NOTE: We cannot refund to a different PayPal account or Credit card.

Return to Sender (RTS):

If there are any address discrepancies with your order and the product is returned to us, a cost of RTS (if applicable) and re-delivery cost will occur for any products that are returned to us.

Change of Mind:

  • We do not accept change of mind for vitamin & supplement, health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.
  • We only accept change of mind within 14 days after the item is delivered. Products must be in the original package and unused condition, otherwise, the refund can’t be processed. The refund will be given minus the original postage, handling fee, and 10% administration fee. The return postage will require you to return the item at your own expense.
  • Please send an email including pictures or video of the condition of the product received and an explanation on why they would like to return the product and if the item is eligible for return.
  • Please do not return the product to us without our prior consultation – credit will not be given in this case.
  • We prefer that returns due to a change of mind are done so at the customer's arrangement.

Recalls:

  •  In the event of a recall, we will advise of the procedure.